Rules of hotel accommodation These Rules are based on the Law "On Consumer Protection", the Rules for the provision of hotel services in the Russian Federation. Park Hotel Usadba (hereinafter referred to as the hotel), the documents that guide the hotel in its work: the Charter, the Certificate of registration as a legal entity, the Certificate of assignment of the hotel category without stars, the Security Certificate.

1. Concepts and definitions
1.1 The hotel provides accommodation services to individuals, legal entities for a certain time for a fee, and the hotel also provides additional services. The rooms are equipped on the basis of the requirements established by the legislative norms for hotels.
 1.2 Hotel rooms are divided into:
 - Economy
 - Standard
 - Comfort
- Family Comfort
- Triple Comfort
 - Junior Suite
 - Family Junior Suite
 - Luxury
 -Studio
 -Premium
 1.3. Guest - an individual who lives in a particular room to meet his personal needs.
2. Booking hotel rooms
 2.1 Check-in is possible if there is a reservation, or if there are empty rooms. Booking is divided into two types: guaranteed and non-guaranteed.
2.2 Guaranteed booking involves making a payment, which is the amount of the daily stay. The amount of money must be deposited in cash, or in another way, in particular by using a bank card, or by debiting money from a bank account.
2.3 The booking is not valid when the payment is not made on time and if the Guest's arrival is delayed for more than a day. A refund of the paid guarantee is possible, but the downtime of the room is deducted in cases when the Guest was late, did not stop by, asked to cancel the reservation too late.
2.4 Non-guaranteed booking does not imply payment, but consists in the Guest indicating in advance the type of room, the period of stay, the estimated amount for the entire stay at the hotel.
2.5 A guest who has used this type of booking must arrive at the place no later than 24.00 local time. In case of late arrival, check-in is possible if there are empty rooms.
3. Opening hours of the Hotel
3.1. The hotel is open 24 hours a day.
3.2 Check-out time is 12:00 Moscow time.
3.3 Check-in starts at 14:00. Before this hour, check-in is possible if there are available rooms. Check-out is carried out no later than 12:00.
4. Hotel accommodation
4.1 Accommodation takes place according to the established check-in time, check-out is carried out no later than the check-out time. Exceptions:
- check-in is possible earlier than check-out time if there are unoccupied rooms, the current date is set in the documentation;
- you can leave after the end of your stay when there are rooms available for other Guests;
4.2 Guests must present the relevant documents upon arrival. Starting from the age of 14 - a passport of a citizen of the Russian Federation, those under the age of 14 - a birth certificate. Citizens of foreign states - passport of a citizen of the relevant state, visa, residence permit, other documents confirming the right to stay in the country.
4.3 Accommodation of Guests who are under 18 years of age in the Hotel is allowed only with parents, legal representatives (guardians, trustees, adoptive parents), or upon presentation of a power of attorney signed by the above-mentioned persons during registration.
4.4 A contract for the provision of hotel services is concluded between the Hotel and the Guest(s), including a list of the powers of the parties, the so-called registration card.
4.5 The guest receives the room key.
5. Internal routine
5.1 Guests are obliged to strictly adhere to these Rules, as well as not to violate fire safety Rules, namely:
- there should be no objects, substances that can ignite or smoke in the room;
- it is not allowed to store large-sized (total size over 150 centimeters) items;
- use heating and lighting devices carefully, do not leave them on in an empty room;
- smoking is strictly prohibited (based on the legislation "On the protection of citizens' health").
5.2 Pets are not allowed in the rooms.
5.3 Absolutely not allowed:
- pick up things from the room that are the property of the hotel;
- change the location of items in the room;
- throw any objects out of the room windows;
5.4 Persons who do not belong to the category of "Guests" can only be in the room in the presence of Guests until 23:00, having previously issued a pass.
 5.5 Guests are obliged to take care of all items that belong to the inventory of the hotel, use them only for their intended purpose.
5.6 If the Guest discovers the loss of any personal belongings or items related to the property of the hotel, including the room key, he should immediately notify the hotel Administration. In order to avoid such incidents, guests should lock the door of the room with a key, keep it with them. Upon check-out from the hotel, the guest must hand over the room key.
5.7 The guest can be accommodated in another room, but having previously received his consent.
5.8 If, after the end of the Guest's stay, he is absent from the Hotel complex for more than a couple of hours, and his belongings remain in the room, then a decision should be made on their inventory, after that they are handed over to the storage room.
6. Rights and obligations of Guests
6.1 If the Guest, due to circumstances beyond his control, cannot continue to stay in the room, he has the right:
- demand the removal of all obstacles to further residence;
- move to another room;
- count on a reduction in fees in proportion to the damage caused.
6.2 Additional services are provided for Guests, which can be found in the information folder.
6.3 Guests can terminate their stay at the hotel at any time, while reimbursing the cost of all hotel services provided by that time, the contract concluded upon check-in is subject to termination.
6.4 Guests are obliged to comply with the sanitary rules in relation to the property of the hotel, to prevent its contamination.
6.5 It is the Guests' responsibility to maintain public order in the room, in particular, it is not allowed to make noise and disturb other Guests from 23:00 to 06:00.
6.6 If the hotel property has been lost or damaged as a result of the Guest's stay, the Guest is responsible for
7. Responsibilities and limits of responsibility of the hotel
7.1 The Hotel is obliged to ensure proper living conditions in hotel rooms, in which the life and health of Guests are not in danger.
7.2 The obligations of the hotel include compensation for damages incurred in the provision of services that do not meet the requirements of these Rules, if it is possible to eliminate the shortcomings immediately, then this must be immediately executed.
7.3 The hotel is obliged to maintain order and cleanliness in the rooms, for this purpose, cleaning is carried out every day. Bed linen is changed based on the cleaning Standards established by the rules of the hotel.
7.4 Things of value, including jewelry, currency, large sums of money, should not be left unattended, otherwise the hotel is not responsible for the loss.
7.5 If, after leaving the hotel room, the Guests' belongings are found there, forgotten by them, then they are given to the storage room and are there on demand, data about them are entered in a special log.
7.6 Each Guest can write their review in the Book of reviews and suggestions, which can be taken from the Accommodation Service.
7.7 Guests can present their claims to the hotel in the form of a complaint, the answer to which will be given before the expiration of a month after the request.
7.8 If the hotel has committed a violation of the Rules of Accommodation, which resulted in infringement of the rights of Guests, it is liable in accordance with the provisions of the Law "On Consumer Protection".
8. Settlement procedure
8.1 Payment for hotel accommodation can be made in the following forms:
- in cash;
- by non-cash method;
- from a bank card.
8.2 Payment for accommodation is calculated based on the cost of the room for one day. The corresponding prices are indicated in the price list signed by the director of the Park Hotel "Usadba", which can be found.
8.3 If the Guest wishes to check in before the check-in time (14:00), he will have to pay an additional amount:
- when a guest arrives from 06:00 to 14:00, it is necessary to pay for an early check-in of 100 rubles for each hour.
8.4 If the Guest stays in the room after the settlement hour (12:00), then he needs to pay extra for the additional stay:
- if it does not exceed 8 hours, then the surcharge is 100 rubles for each hour for late check-out:
- if the guest stays in the room for more than 12 hours, in this case you will have to pay the full rate of free accommodation.
8.5 The entire amount of payment can be made in advance before check-in according to the booking conditions.
8.6 If, due to any circumstances, the hotel is unable to provide the Guest with a reserved room, the hotel is obliged to put him in a room of a different class of service, while the amount of the fee remains the same.
8.7 Children under the age of six can stay at the hotel free of charge, if they are not allocated a separate place, if children under the age of fourteen are allocated an additional place, payment for it is made according to the established prices.
9. Additional conditions
9.1 The hotel has approved a fixed list of services that are provided to Guests free of charge. These include:
- contacting the hotel staff with a request to wake up the guest at a certain time;
- delivery of correspondence, except for parcels and parcels;
- use of telephone services;
- viewing of non-paid TV channels;
- calls to emergency services.
9.2 Upon check-in, each Guest receives a copy of the rules of accommodation for the provision of services, settlement documents - a cash receipt and an invoice signed by an authorized person of the hotel and the corresponding seal.
9.3 Individual entrepreneurs and representatives of legal entities can receive additional accounting documents: an invoice and an Act are issued to them no later than 5 working days completed works. After receiving these documents, entrepreneurs or representatives of companies must also sign them no later than 5 working days. At the same time, in order to receive such documents, representatives of a legal entity or an individual entrepreneur must present a power of attorney.
Park Hotel Usadba (hereinafter referred to as the hotel), the documents that guide the hotel in its work: the Charter, the Certificate of registration as a legal entity, the Certificate of assignment of the hotel category without stars, the Security Certificate.